Warranty
Warranty & Returns
At SheenSkin, we stand behind the quality of our products and want you to feel confident with every purchase. That’s why we offer a 90-Day Money-Back Guarantee.
Our Guarantee
If your item is unused or arrives damaged or broken, you are eligible for a full refund within 90 days of purchase.
How to Request a Return
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Contact Us: Email support@sheenskin.com or DM us on Instagram @sheenskinn with your order number and a description of the issue.
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Provide Proof: For damaged or broken items, please include photos so we can process your request quickly.
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Return Instructions: Our team will provide details on how to return your item (if applicable).
Important Information
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The product must be unused and in its original packaging to qualify for a refund.
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Refunds will be processed to the original payment method once the item is received and inspected.
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This guarantee does not cover items that have been used, altered, or damaged after delivery.
We are committed to ensuring your experience with SheenSkin is seamless and worry-free. If you have any questions about our warranty or return process, please don’t hesitate to reach out.
Shop with confidence—your satisfaction is our priority.
Email: care@sheenskin.shop
Hours: Monday – Friday, 9am – 5pm AEST