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Warranty

Warranty & Returns

 


At SheenSkin, we stand behind the quality of our products and want you to feel confident with every purchase. That’s why we offer a 90-Day Money-Back Guarantee.


 

Our Guarantee

 


If your item is unused or arrives damaged or broken, you are eligible for a full refund within 90 days of purchase.


 

How to Request a Return

 

 

  1. Contact Us: Email support@sheenskin.com or DM us on Instagram @sheenskinn with your order number and a description of the issue.

  2. Provide Proof: For damaged or broken items, please include photos so we can process your request quickly.

  3. Return Instructions: Our team will provide details on how to return your item (if applicable).

 


 

Important Information

 

 

  • The product must be unused and in its original packaging to qualify for a refund.

  • Refunds will be processed to the original payment method once the item is received and inspected.

  • This guarantee does not cover items that have been used, altered, or damaged after delivery.

 


We are committed to ensuring your experience with SheenSkin is seamless and worry-free. If you have any questions about our warranty or return process, please don’t hesitate to reach out.


Shop with confidence—your satisfaction is our priority.






 Email: care@sheenskin.shop

Hours: Monday – Friday, 9am – 5pm AEST